Account Deletion Guide

What Gets Deleted

When you delete your account, the following information will be permanently removed:

• ✅ Personal Profile: Name, email, contact information, profile picture, bio
• ✅ Login Information: Password, login sessions, connected social accounts
• ✅ Notification Preferences: Email and push notification settings
• ✅ Uploaded Files: Profile pictures, documents, and uploaded files

What Remains (Anonymized)

To preserve show history, some information will remain but be anonymized:

• 📋 Show Participation Records: Your roles in shows remain for historical records, but your name is replaced with "User account deleted"
• 🎭 Show and Event Data: Shows, events, and performance information remain intact for other users

Step-by-Step Instructions

Step 1: Request Account Deletion

1. Log in to your ShowVue account
2. Go to Account Settings
3. Scroll down to the "Delete Account" section
4. Click "Delete My Account" button
5. In the confirmation dialog, type "DELETE" exactly as shown
6. Click "Send Deletion Email"

Note: You must be logged in to request account deletion.

Step 2: Check Your Email

1. Check your email inbox for a message from ShowVue
2. Look for subject: "Account Deletion Confirmation"
3. If you don't see it, check your spam/junk folder
4. The email contains a secure deletion link

⏰ Important: The deletion link expires after 24 hours for security.

Step 3: Confirm Final Deletion

1. Click the deletion link in your email
2. You'll be taken to a confirmation page
3. Review the list of data that will be deleted
4. Type "DELETE" in the confirmation field
5. Click "Permanently Delete Account"

🚨 Final Warning: After clicking this button, your account cannot be recovered.

Step 4: Account Deleted

1. You'll see a confirmation message
2. You'll be automatically logged out
3. All your personal data has been permanently removed
4. You can no longer log in with your old credentials

Troubleshooting

I didn't receive the deletion email

• Check your spam/junk folder first
• Try requesting deletion again from account settings
• Make sure your email address is correct in your profile

The deletion link says it's expired or invalid

• Deletion links expire after 24 hours for security
• Go back to account settings and request a new deletion email
• Each link can only be used once

I can't access my account to request deletion

• Use the 'Forgot Password' link on the login page first
• If you no longer have access to your email, contact support

I changed my mind after requesting deletion

• Simply don't click the deletion link in your email
• The link will expire after 24 hours and your account will remain active
• You can safely ignore the email

I accidentally deleted my account

• Unfortunately, account deletion cannot be undone
• All your data has been permanently removed
• To use ShowVue again, you'll need to create a new account

Alternatives to Account Deletion

Before deleting your account, consider these alternatives:

• 👁️ Deactivate Account: Temporarily disable your account while keeping your data safe (contact support)
• 🔧 Update Privacy Settings: Adjust what information is visible to other users
• 🔕 Disable Notifications: Turn off all email and push notifications in your settings

Need Help?

If you have questions about account deletion or need assistance:

• 📧 Email Support: support@showvue.io
• 🆘 Help Center: Browse our FAQ and support articles

Quick Access

• Delete Account: Go to Account Settings inside the ShowVue app
• Help Center: Browse the FAQ and support articles inside the ShowVue app
• Contact Support: Email support@showvue.io

Last updated: December 19th, 2024