Updated: May 24th, 2023
Personal Data we Collect
FoundTech collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with FoundTech and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.
You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
When you subscribe to a FoundTech Cloud service and create your own database, any information or content you submit or upload into your database is your own, and you control it fully. This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.
How we Use Personal Data
FoundTech uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
a) Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request
b) Improve and develop our products
c) Personalize our products and make recommendations
d) Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers
e) We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we combine data we collect from different contexts or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made.
Accessing, Updating or Deleting Your Personal Information
You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Customer Database: You can manage any data collected in your databases hosted on FoundTech at any time, using your administration credentials, including modifying or deleting any personal data stored therein. You may also request the deletion of your entire database via your control panel, at any time.
Reasons we Share Personal Data
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with FoundTech-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of FoundTech and its customers.
Please note that, as defined under certain U.S. state data privacy laws, “sharing” also relates to providing personal data to third parties for personalized advertising purposes.
How to Access and Control Your Personal Data
You can also make choices about the collection and use of your data by FoundTech. You can control your personal data that FoundTech has obtained, and exercise your data protection rights, by contacting FoundTech or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use.
Cookies and Similar Technologies
Products Provided By Your Organization—Notice to End Users
If you use a FoundTech product with an account provided by an organization you are affiliated with, such as your work account, that organization can:
Control and administer your FoundTech product and product account, including controlling privacy-related settings of the product or product account. Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with your FoundTech product and product accounts.
If you lose access to your work account (in event of change of employment, for example), you may lose access to products and the content associated with those products, including those you acquired on your own behalf, if you used your work account to sign in to such products.
Many FoundTech products are intended for use by organizations, such businesses. If your organization provides you with access to FoundTech products, your use of the FoundTech products is subject to your organization's policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization’s administrator. When you use social features in FoundTech products, other users in your network may see some of your activity. To learn more about the social features and other functionality, please review documentation or help content specific to the FoundTech product. FoundTech is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
When you use a FoundTech product provided by your organization, FoundTech’s processing of your personal data in connection with that product is governed by a contract between FoundTech and your organization. FoundTech processes your personal data to provide the product to your organization and you. As mentioned above, if you have questions about FoundTech’s processing of your personal data in connection with providing products to your organization, please contact your organization.
With a FoundTech account, you can sign in to FoundTech products, as well as those of select FoundTech partners. Personal data associated with your FoundTech account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing in to your FoundTech account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your FoundTech account, and enables other features.
Enterprise and Developer Products
General. When a customer tries, purchases, uses, or subscribes to Enterprise and Developer Products, or obtains support for or professional services with such products, FoundTech receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our business operations, and communicate with the customer. For example:
a) When a customer engages with a FoundTech sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization, to support that engagement.
b) When a customer interacts with a FoundTech support professional, we collect device and usage data or error reports to diagnose and resolve problems.
c) When a customer pays for products, we collect contact and payment data to process the payment.
d) When FoundTech sends communications to a customer, we use data to personalize the content of the communication.
e) When a customer engages with FoundTech for professional services, we collect the name and contact data of the customer’s designated point of contact and use information provided by the customer to perform the services that the customer has requested.
The Enterprise and Developer Products enable you to purchase, subscribe to, or use other products and online services from FoundTech or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.
How we Protect Your Privacy
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access.