FoundTech Privacy Policy
This policy describes how Foundational Technologies, LLC, a Wisconsin limited liability company based in Appleton, Wisconsin (“FoundTech,” “we,” “us”), handles personal data in connection with our websites, including foundtechsolutions.com, our custom software services, and our products, including ShowVue. We build software for small organizations, not an advertising business: we do not sell personal data, we do not use it for targeted advertising, and we do not buy data about you from data brokers.
Our FullVue product has its own privacy policy, published at fullvue.io/privacypolicy. The two policies describe the same company practices; the FullVue policy adds product-specific detail, including its text-messaging program.
Two Different Roles
We handle data in two distinct roles, and your rights differ between them:
Data we collect for ourselves. When you visit our websites, ask about our services, or do business with us, we decide how the resulting data is used, and this policy governs it directly.
Data our customers put into our products. When an organization uses a FoundTech product — for example, a theater running ShowVue — the information it manages there (its productions, members, patrons, finances, and records) belongs to that organization and remains under its control. We process that data on the organization’s behalf and instructions, and we never use it for advertising or sell it. If your data is in another organization’s workspace — for example, a theater you perform with or buy tickets from — that organization controls it, and privacy requests about it should go to that organization; we will forward any request we receive to them promptly.
Personal Data We Collect
Data you provide to us:
a) Contact and quote requests: name, company, email, phone (optional), and your message.
b) ShowVue accounts: when you create a ShowVue account (or one is created for you by your theater or family), we collect the account details needed to run it — name, email, sign-in credentials, and profile information you add. If you sign in with a Google or Facebook account, we receive basic profile information (such as your name and email) from that provider, as permitted by your settings there.
c) Billing and engagement details: the contact and billing information needed to administer a services engagement or subscription.
d) Support and correspondence: the contents of messages you send us.
Data collected automatically:
e) Server logs: IP address, request details, and timestamps, used for security and troubleshooting.
f) Analytics: we use Google Analytics to understand, in aggregate, how our websites are used (pages visited, approximate location, device type). See Cookies below.
How We Use Personal Data
We use the data above to:
a) provide, secure, and troubleshoot our websites, services, and products, including operating ShowVue workspaces and accounts;
b) respond to your requests and provide support;
c) administer engagements, accounts, and billing;
d) send service and account communications, and — if you have inquired about or use our products — occasional product news, which you can opt out of at any time via the link in the email or by contacting us;
e) understand aggregate website usage to improve our products and content; and
f) comply with legal obligations and enforce our agreements.
We do not use your personal data for targeted advertising, we do not sell it, and we do not combine it with data purchased from third parties.
When We Share Personal Data
We share personal data only with: service providers who process it on our behalf under contract, limited to what their role requires — website hosting and form processing (Netlify), analytics (Google), cloud infrastructure that hosts our products, email delivery, and SMS delivery (used by ShowVue to send theater notifications); professional advisors such as accountants and attorneys under confidentiality obligations; authorities when required by law or valid legal process, or to protect the rights, safety, or property of FoundTech, our customers, or others; and a successor in a merger, acquisition, or sale of assets, in which case this policy continues to apply. A current list of our service providers is available on request.
Payments in ShowVue — tickets, concessions, donations — are processed through the theater’s own payment account (such as its Square account). The theater is the merchant; FoundTech does not receive or store payment card numbers.
ShowVue Accounts, Patrons, and Families
ShowVue is used by theaters to run their operations, and by their members and patrons to participate, volunteer, and buy tickets. Your relationship for shows, tickets, refunds, and donations is with the theater; direct questions about them to the theater. Show-related information a theater keeps about you (casting, schedules, orders) is that theater’s data, handled as described in Two Different Roles above.
ShowVue can also send SMS notifications on a theater’s behalf — for example casting role offers — where recipients have opted in; the in-app ShowVue Terms of Use and Privacy Policy describe that program, including STOP/HELP instructions. Text messaging originator opt-in data and consent will not be shared with any third parties.
You can delete your own ShowVue account at any time by following the Account Deletion Guide. Deletion permanently removes your profile, credentials, and uploaded files; show-participation history is retained in anonymized form (your name is replaced) so theaters’ production records stay intact.
Children
Our websites are intended for businesses and organizations and are not directed to children. In ShowVue, a parent or guardian can create and manage accounts for children in a cast through family-managed accounts; the parent or guardian controls that account and its information. We do not knowingly collect personal data directly from children under 13 outside parent- or guardian-managed accounts. Parents and guardians can review, update, or delete a managed account’s information at any time through the family account or by contacting us; if you believe a child has provided us personal data without parental involvement, contact us and we will delete it.
Cookies and Analytics
Our websites use a small number of cookies and similar technologies: Google Analytics cookies that help us understand aggregate site usage, and any cookies strictly necessary for a page to function (such as keeping you signed in to ShowVue). We do not use advertising or cross-site tracking cookies. You can block or clear cookies using your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. Because some browsers’ “Do Not Track” signals have no common standard, our sites do not respond to them — but since we do not sell personal data or track you across other sites, there is nothing such a signal would need to switch off.
Accessing, Updating, or Deleting Your Personal Information
You may request access to, correction of, or deletion of the personal data we hold about you, or a copy of it in a portable format, by emailing sales@foundtechsolutions.com or using our contact form. We extend these choices to everyone regardless of where you live, we will respond within 45 days, and we will never treat you differently for exercising them. We may need to verify your identity (typically via the email address on file) and may retain what the law requires us to keep — typically records needed for administration, billing, and tax reporting.
Data Retention
We keep personal data only as long as it is reasonably needed for the purposes above: inquiry and prospect data until you ask us to delete it or it is no longer useful; ShowVue account data until you delete your account (with anonymized show-history retention as described above); and organization workspace data as governed by our agreement with that organization, except records we are legally required to keep.
How We Protect Personal Data
We take security seriously and apply measures appropriate to the sensitivity of the data, including encryption of data in transit, access controls limiting who at FoundTech can reach personal data, and confidentiality commitments from everyone at FoundTech who processes it. No method of transmission or storage is 100% secure, but if we confirm a breach affecting your personal data, we will notify affected customers promptly, consistent with our agreements and applicable law.
Policy Updates
We may update this Privacy Policy from time to time to clarify it, to reflect changes to our practices, or to comply with legal obligations. The version and effective date at the top of this page identify the current policy. If we make a material change, we will give notice before it takes effect — on our website, in the product, or by email — and archived copies of prior versions are available on request.
Contact Us
For privacy questions or requests, email sales@foundtechsolutions.com or use our contact form. Foundational Technologies, LLC is based in Appleton, Wisconsin.